Service Desk Analyst / Associate Analyst

Title:
- Service Desk Associate

Department:
- Engineering

Reports to:
- Service Desk Manager

Description:
- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel may be required to client sites in the Los Angeles area.

Overall responsibilities:
- Desktop support and deployment -- Windows 10, Apple
- Windows Server maintenance -- Windows 2012, Windows 2016, Windows 2019, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Apps
- Antivirus -- SentinelOne, BitDefender
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Remote PC support
- Documenting SOPs
- Office Applications -- Word, Excel, Powerpoint

Key areas of responsibilities:
- Service Desk support by phone or email
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations which includes antivirus, windows updates, memory, and storage checks.
- Remote support of desktop and application related issues.
- Manage vendor accounts e,g. Verizon, AT&T, Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:
- EXCELLENT communication and follow up skills
- BRILLIANT troubleshooting skills
- 2+ years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer-facing role.

Terms of employment:
- Full and part-time positions available
- **Looking to start ASAP**